Nest thermostat

[1215]

I have 2 nest thermostats installed in the house. Up until a few months ago everything worked well but then just after I changed my internet provider the thermostat’s went off line. I had the man down who had installed the system but he couldn’t work it out. Can anyone throw any light on this problem?

many thanks 

[Patrick_Caezza]

Did you change the WiFi Network that the Nest Thermostats are connected to?

A new ISP typically means a new WiFi network name and password. You'll need to change them in each thermostat or just make the new system have the same name and password as the old one.

[janthadeus]

Hey folks,

Checking in — have you tried the steps shared by Patrick_Caezza? If so, how did it go?

I appreciate your help here, Patrick_Caezza.

Thanks,

JT

[JenniferV]

Hi there,

Thanks for the help here, Patrick_Caezza and JT.

1215, it's us again. How's it going with your Nest Thermostats? Still need help?

Regards,

Jennifer

[JenniferV]

Hello 1215,

We haven't heard from you in a while so we’ll be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer