Nest wired doorbell

[rockycez]

I can't seem to find a solution.  My wired doorbell catches and hears activity but once the doorbell is rung then I get noisy feedback, static, echoing, etc.  I am on my second doorbell too.  I also happen to have a new samsung galaxy 22 which seems to be a common theme.  Google support isn't helping at all except to say uninstall, reinstall, sit up, dance, color a book, walk my dog, etc.  Seriously though I'm ready to convert to Ring

[Juni]

Hi rockycez,

Thanks for posting here in the Google Nest Community.

This is not the experience that we wanted you to have, let me help you out. It looks like you've already done a good amount of troubleshooting with this issue. Could you provide me with the case number from the support team that you contacted so we can further check?

Looking forward to your response.

Regards,

Juni

[rockycez]

5-0189000033949.  I've been dealing with this issue directly now for a month with Google and no one is helping me!!!

[Juni]

Hi rockycez,

Thank you for the information you provided. It appears that the higher tier support team is already handling your case. Please continue the conversation there as they have more tools than we would on the forum to look into this.
 

I’ll keep this thread open for 1 more day. If you have another concern, create a new thread and Community will help you.

Best,

Juni

[rockycez]

Well even the higher tier support cannot provide a fix for this issue.  I am not the only one experiencing these problems as evidenced by many others before me.  Google can't fix this issue.  Looks like Ring will now be getting my business.

[Juni]

Hi there,

Thanks for the response. We reviewed the case and it seems like they are waiting for your response. I genuinely understand the inconvenience you have faced, but rest assured that our support team will assist you on this and provide you with the proper resolution.

Regards,

Juni

[Juni]

Hello there,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.

Thanks,

Juni

[Juni]

Hi there,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.
 

Thanks,

Juni

[rockycez]

5-0189000033949.   I've been dealing with this issue directly now for a month with Google and no one is helping me!!!

[rockycez]

Yes!  I still need help!  I've been constantly replying but not getting anywhere.  I'm at the point that I want a refund because my wired doorbell isn't working and Google Nest isn't helping me.

[Juni]

Hi rockycez,

Thanks for the response and we are sorry for the experience. Your case is still active and still being worked on by the higher tier support team. 

Regards,

Juni

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Dan_A]

Hey there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Best,

Dan