Nest wireless video doorbell - unexpected notifications

[PeterJungbeker]

Hi all, I installed a Nest doorbell, linked it to a Nest mini.

The only function I need (for now) is simply when someone presses the doorbell button, to hear a chime.

I disabled all notifications, didn't create zones, etc.

But, for some reason, the system on a regular basis says "There's someone at the front door" 

When I check the video feed history, there's no one to be seen.  But even then: because I turned detection off, this message should never ever be heard 

Why is this ?

How can I turn it off ?

Regards, Peter

[Ashepherdson]

the "Theres someone at the front door" message should only activate when the doorbell is pushed, so you may have a case of phantom ringing, which could be a voltage issue.  Try turning off night vision to see if that helps.. But its possible you need a new transformer for your doorbell to properly power the device.  see linked article:

https://support.google.com/googlenest/answer/9317676?hl=en

[MplsCustomer]

@PeterJungbeker 

Also, just to be clear, when "Visitor announcements" is turned on, Google Nest does not provide a way for us to get just a chime when the doorbell button is pressed; we also get the "There's someone at the front door" verbal announcement. (Customers in this forum sometimes ask for a chime only, but that capability does not exist.)

https://support.google.com/googlenest/answer/7672451?hl=en

[janthadeus]

Hi folks,

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue. If you have other questions and concerns, feel free to let me know.

I appreciate the help here, Ashepherdson and MplsCustomer.

Thanks,

JT

[EmersonB]

Hello everyone,
 

@PeterJungbeker thanks for posting here in the community and sorry for the delay. To confirm, were you able to click the link above to reach our support team? If so, kindly give us an update. If not you may follow the steps below:
 

For Newer Nest doorbell models and other compatible doorbells

• Open the Home app .
• Touch and hold your device's tile.
• In the top right, tap Settings  and then Doorbell.
• Turn Visitor announcements on or off.
   

Note: You can also use Do Not Disturb to temporarily turn off visitor announcements for your Google speaker or display.

For Nest doorbell (wired, 1st gen) - To turn visitor announcements on:

• Open the Nest app app home icon.
• Touch and hold your device's tile.
• Tap Settings Nest settings icon and then Visitor announcements. This will take you to the Google Home app.
• When asked, follow the onscreen prompts in the Google Home app to complete setup.

To turn visitor announcements off, turn off your display notifications. You can also use Do Not Disturb to temporarily turn off visitor announcements for your Google speaker or display.

I appreciate the help, @MplsCustomer, @Jt and @Ashepherdson.
 

Regards,

Emerson

[Dan_A]

Hi folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics regarding your Google Home/Nest devices, feel free to start a new thread.

I appreciate the help, @MplsCustomer, @Jt, @Ashepherdson and @EmersonB.

Best,

Dan