New account set up

[Katiel]

I factory resetted the nest hello camera doorbell but unable to set up a new account. Please help!

[MplsCustomer]

@Katiel 

Why are you trying to set up a new account? If your Google Nest Hello Doorbell was previously installed on someone else's Google Nest app, they should have removed it from the Google Nest app while still on their Wi-Fi before doing the factory reset.

In the Google Nest app, you could try going to Settings on the initial screen, then Home info | Home Wi-Fi help to see if you can update your doorbell there. If you cannot, then the removal step above is required.

https://support.google.com/googlenest/answer/9223711?hl=en#zippy=%2Cuse-the-nest-app

[janthadeus]

Hi folks,

Checking in — have you tried the suggested steps provided by MplsCustomer? If so, how did it go? Let me know if you need more help.

I appreciate the help, MplsCustomer.

Thanks,

JT

[Markjosephp]

Hello Katiel,

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,

Mark

[Markjosephp]

Hi Katiel,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before I lock this thread in 24 hours.

Best regards,

Mark