New owner

[Notsofatboy]

Just bought a house and owner had a nest thermostat he left it. But I can't take it over I was look on the net for away to do it because the old owner still has his account on it. Is there away around this?

[MelbaDT]

Hey Notsofatboy, 

Thanks for reaching out. 

If you have either the Nest Learning Thermostat or the Nest Thermostat E, you first need to remove the current Wi-Fi and account information on it. Here's a guide:

1. Press the thermostat ring to bring up the Quick View menu.
2. Select Settings.
3. Turn the ring and select Reset.
4. Select Account Connection.
5. Select Reset to confirm.
6. After the reset is complete, remove your thermostat from the app. To reconnect your thermostat, set it up in the app again.

Hope this helps. 

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in ― how's it going with your thermostat? Have you had the chance to reset it?

Best, 

Melba

[EdwardT]

Hi Notsofatboy,

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[EdwardT]

Hi Notsofatboy,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
 

Thanks,

Edward