No audio. Error message states two different google accounts not in sync

[jmlonewolf1]

Hey friends, I need help. I am computer illiterate. I did have audio but now I don't when recording. When "live"  I  can hear. I don't know how to sync my emails. Evidently that is part of the problem. I have two Google accounts but not sure which one if not both are being used for the cameras. Please help!

[Brad]

Hi there, 

I can imagine this has been an inconvenience. I would love to look into this further for you. Have you verified which email you are using when you're logged into either the Nest App, or Google Home app? It would need to be a Gmail account in order to be connected to your Google devices, if that helps you narrow down which email you need to use to control your devices. 

Best regards, 
Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad