mon google chromecast ne veut pas se connecter a internet

[amineyounous]

mon google chromecast ne veut pas se connecter a internet

[Azarco]

Hello amineyounous,

Thanks for reaching out — let's check this out.

A few questions: are you getting any message when connecting your Chromecast to your network? What's the exact message you're seeing on your TV screen? Are you using a private home network? 

Give these steps a try: 

1. Make sure your Chromecast is within 15 feet of your Wi-Fi router. 
2. Reboot your Chromecast and router to refresh the connections.
3. Check router settings. (AP isolation must be disabled and UPnP must be enabled).
4. If you're using an iPhone, make sure you turn on Local network access for the Google Home app on your phone settings. Here's how: Privacy > Local Network > Google Home app.
5. Use a mobile hotspot to set up your devices (To isolate the issue). 
6. If the issue persists, reset your Chromecast.

Hope this helps.

Regards,
Alex

[Azarco]

Hey there,

I wanted to follow up and see if you are still in need of any help. Let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best,
Alex

[Princesss]

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess