Hey, the website which shows the current nest hardware firmware version does no longer show a last changed date. Why? Can you please reinstate?
We're sorry to hear that the current Nest hardware firmware version does not show up ― let's check it out. A few questions: what Nest devices do you have? When did you notice that you're unable to see the firmware version? Are you using your phone in opening the link? It would help a lot if you could try other devices to open this link. Open it through a web page on your computer or other mobile device. In the meantime, follow these steps below:
Check the firmware version of your speaker or display
To check which firmware version you're on, follow these steps:
Check the version on your Nest display:
Keep us posted.
Understood. Would it be okay for me to ask a few more questions to narrow things down? When you open the link that you provided and you scrolled down, are you not able to see a dropdown on the titles "Current Preview Program firmware version" and "Current Production firmware version"? Could you open the link on a different phone/tablet or through your computer and check if there's a difference? When checking on my end all the information are still there. When was the last time you checked the firmware link?
Looking forward to your responses.
Apologies for the delayed response. About your concern, as far as the support page was active, it does not show the date the firmware version was last changed. Firmware updates are done in stages and multiple factors affect the change like your Wi-Fi connectivity, since it’s an over-the-air update or your location/region.
Hope this helps.
I’m sorry if you feel that way. As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant.
We appreciate people who want to share their thoughts with us. We're always looking for ways to improve and we'll take this as feedback. Let me know if you have other questions or concerns, otherwise I’ll be locking this thread after 24 hours.