Hi Japio,
Thank you for reaching out to our community! It's completely understandable how frustrating it is when your Google Nest devices suddenly stop responding correctly to commands and your Home Automations fail to trigger. I can imagine how inconvenient this situation must be, especially when they were working just fine before and now you're getting a random playlist instead of your own. Don't worry, help is here!
To help me troubleshoot the issues with the commands and the unexpected playlist, please provide the following information:
- What are the specific models of your Google Nest devices? Here’s a helpful article about how to identify the model of your device.
- When did you first experience this issue?
- Could you please tell me the exact voice command you used to play the playlist?
- Is this happening with all the commands you usually use, or just certain ones?
- Could you provide a specific example of what the Google Nest devices are playing instead of your intended command?
- Which music streaming service were you trying to play from?
Regarding your Home Automation issues, please answer these questions:
- Was this routine created using the Google Home app or a third-party app?
- Is this a Personal or Household Routine?
- What starters do you have configured to begin the Routine?
For now, to help address your Google Home Automations, I'd suggest checking the Activity feed in your Google Home app. This helps you see when and how your Routines ran, and pinpoint why a Routine didn't start as expected. For more comprehensive troubleshooting tips, please refer to this article: Troubleshoot Google Home automations.
I look forward to your reply.
Best regards,
Jenniffer
