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Google Home can not connect.

Dropframe
Community Member

Google Home gives the error message:

"Can not reach Gosund Smart"

All Gosund devices work just fine in the Gosund app. I can not get them to work in Home. They have been working just fine for months until a power surge or power outage.  I have restarted the router, but since they work with Gosund, I doubt this is the problem.  Both Home snd Gosund are using the same Gmail account as my log in.

What do I try next?

2 REPLIES 2

Dropframe
Community Member

Update

Went to my wife's phone which was not controlling Gosund devices either through Home. Loaded the Gosund app and logged in to my account.

Then I went to Home and selected add device. Then Works With Google, then selected Gosund and it linked just fine.

Went back to my Android phone and everything from Gosund was added and worked just fine from Home. 

So now it works.

Go figure.

jenniffert
Community Specialist
Community Specialist

Hi @Dropframe,

 

Thank you for reaching out to our community! I'm glad to hear that you solved the issue by re-linking your Gosund account to the Google Home app via the 'Works with Google' option on your wife's phone, making your Gosund devices accessible on your main Android phone.

If you need more assistance in the future, feel free to post again.

 

Best regards,

Jenniffer