Thanks for your help here, MoonMullins.
Thanks for reaching out and for sharing that with us. Let's check this out. Have you tried the steps shared by MoonMullins? if so, how did it go? Do you have a Nest Hello doorbell (wired) or the Nest Doorbell (battery)? Also, is this your first time setting it up?
Looking forward to your response.
i just looked at the article you suggested. My problem is that I can’t see all of the QR code or the numbers underneath that are needed to set it up. They have been partially rubbed off. The article doesn’t address that.
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.