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Philips hue BT lamp not connecting with Google Home

Ace312
Community Member

‎12-23-2023 07:21 AM

I havent been able to link/sync my Philips hue BT to my nest hub. I know there are many topics on this problem, but I havent been able to solve it. I keep getting the message 'Something went wrong'

What I tried:

- Restarting the nest hub + restart/deleting the Philips Hue BT Bulb

- Reïnstalling both apps on my phone

- Checking the bluetooth/wifi connection.

Has anyone recently had this problem?

2 REPLIES 2

Ali001
Community Member

‎12-25-2023 07:27 AM

 

l troubleshooting steps you can try, based on your efforts and common solutions:

1. Double-check Bluetooth and Wi-Fi:

  • Ensure Bluetooth is enabled on both the Nest Hub and your phone.
  • Verify your phone is connected to the same Wi-Fi network as the Nest Hub.
  • Try temporarily disabling any guest networks or VPNs that might interfere with connectivity.

2. App Permissions and Updates:

  • Make sure both Google Home and Philips Hue apps have all the necessary permissions on your phone, especially location and Bluetooth access.
  • Check for and install any available updates for both apps. Outdated versions can sometimes cause compatibility issues.

3. Secure Linking and Account Issues:

  • During the linking process, keep both devices close together (within 3 feet) to ensure strong Bluetooth connectivity.
  • Try signing out and back in to both Google Home and Philips Hue apps on your phone to refresh the connection.
  • If you have multiple Philips Hue accounts, ensure you're using the correct one for linking with your Nest Hub.

4. Advanced Troubleshooting:

  • Factory Reset Philips Hue BT Bulb: As a last resort, consider resetting your Philips Hue BT bulb to factory settings. Refer to the Philips Hue manual for specific reset instructions.
  • Clear Data and Cache: On your phone, try clearing the app data and cache for both Google Home and Philips Hue apps. This can sometimes resolve minor software glitches.
  • Contact Support: If none of the above solutions work, reach out to both Google and Philips Hue support for further assistance. They might have more specific troubleshooting steps based on your model versions and software configurations.

Additional Tips:

  • When contacting support, provide as much detail as possible, including your Nest Hub model, Philips Hue BT bulb model, error messages, and any troubleshooting steps you've already tried.
  • Check online forums or communities dedicated to Google Home and Philips Hue. Other users might have encountered similar issues and found solutions you can try.

 

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Alex_S
Community Specialist
Community Specialist

‎01-02-2024 08:59 AM

Hi there,

 

Thanks for the input, Ali001.

 

Ace312, let’s get this sorted out. The message “Something went wrong” may be the cause of:

 

  • The signal between the Philips Hue Bluetooth bulb and your Google Nest Hub might not be strong enough. To increase the signal strength, move the bulb and Google Nest Hub closer to each other. The devices should be no more than 15 feet (4.5 meters) apart.
  • You might not be a member of the home where the Google Nest Hub was set up.
  • Other devices near the Google Nest Hub or Philips Hue smart devices might cause interference. If you have a nearby Wi-Fi router, cordless phone, microwave, or Bluetooth speaker, move it further away if possible.
  • Users might have too many Philips Hue smart devices. You can only add up to 6 devices.

 

If the issue persists, create a new Home > Move your Google Nest Hub > Set up the bulb in the new Home. 


Regards,
Alex

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