07-08-2022 01:59 AM
When i try to turn my lights on/off from the google home app nothing happens. I dont get an error message. I can control everything else fine in the google home app. And i can control the lights in the philips hue app.
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07-12-2022 01:27 PM
Hey Jonsoe04,
Gotcha. If you have the Philips Hue Bluetooth lights, you should only be using one app. Try removing your lights on the Philips Hue Bluetooth app by resetting it and set it up on the Google Home app. Also, you can only connect up to 6 Bluetooth-enabled smart devices.
Give these steps a try:
Thanks,
Alex
07-11-2022 12:23 PM
Hey Jonsoe04,
That certainly hasn't been for you — let's check this out.
A few questions: do you have the regular Philips Hue light or the Bluetooth one? Also, are there any recent changes on your network or set up recently?
Give these steps a try:
Looking forward to your response.
Best,
Alex
07-11-2022 04:01 PM
I do not have a hue bridge and can control the lights from my phone so i think i have Bluetooth lights. I recently moved my router closer to the room my lights are in, but i experienced problems before that.
I rebooted all my things but nothing worked. And when i try to link my philips hue account in the google home app i get the message: "could not reach philips hue please try again"
07-12-2022 11:42 AM
Hey Jonsoe04,
Thanks for the details. Are you using an app to control your lights? Could you provide us the exact name and model of your Philips Hue lights so that we can check. Also, have you tried resetting your Google Home and lights?
Kind regards,
Alex
07-12-2022 12:16 PM
I am using the philps hue bluetooth app. The modle number for the light bulb is: 9290018216. They have the bluetooth symbol on them. I tried reseting everything but it still doesn't work.
07-12-2022 01:27 PM
Hey Jonsoe04,
Gotcha. If you have the Philips Hue Bluetooth lights, you should only be using one app. Try removing your lights on the Philips Hue Bluetooth app by resetting it and set it up on the Google Home app. Also, you can only connect up to 6 Bluetooth-enabled smart devices.
Give these steps a try:
Thanks,
Alex
07-12-2022 04:06 PM
Removing the lights from the philips hue app fixied it! Thank you so much!
07-13-2022 02:50 AM
After just a couple of hours of them working they stopped working again. Now again there is no respons in the google home app when i click on the lights.
07-13-2022 10:30 AM
Hey Jonsoe04,
Thanks for the update.
Are you able to control it via voice? If not, are you getting any message from your Google Home? Try saying "OK Google, sync my devices". Also, give resetting your Google Home a try to see if that helps.
Best,
Alex
07-14-2022 08:07 AM
I tried to sync devices and reset the google nest but it didnt work. When i try to use the lights it says something went wrong.
07-16-2022 01:25 PM
Hey Jonsoe04,
When you remove the lights from the Philips Hue app, did you reset your lights? If not try resetting it using these steps:
You can reset any Hue smart light accessory to its default settings in the Hue app:
1. Go to the Settings tab.
2. Tap Accessories.
3. Select the accessory from the list.
4. Tap Reset at the bottom of the screen and follow the on-screen instructions.
5. Set it up in the Google Home app.
Thanks,
Alex
07-19-2022 01:44 PM
Hey Jonsoe04,
Checking back in — did resetting your Philips Hue bulb work? Let us know so that we can assist you.
Best,
Alex
07-20-2022 02:00 PM
Hey Jonsoe04,
We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
Kind regards,
Alex
07-20-2022 03:08 PM
I tried reseting it but it didnt work
07-20-2022 04:33 PM
Hey Jonsoe04,
Thanks for updating us. To confirm, what Google Home or Google Nest speakers or display do you have? Are you getting any message when you're controlling your lights using voice commands? Could you provide us the cast firmware version of your device?
Best,
Alex
07-24-2022 12:29 PM
Hey Jonsoe04,
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Thanks,
Alex
07-24-2022 12:41 PM
I have a google nest mini. The cast firmware version is 1.54.279716. When i try to do anything with the lights it says "sorry something went wrong"
07-25-2022 11:07 AM
I'm having a very similar situation:
- Set up Phillips Hue bluetooth bulb through the "smart set-up" in the Google Home App.
- Worked fine for months, both with Voice Control and with the Google Home App.
- A month or two ago, the controls in the Home App became non-responsive, or showing it as off when it was on and other buggy things like that.
- We removed the Light from the Home App, and tried to set it up again, and have run into all the same issues as mentioned above. The only way to get the bulb to work was to start a Phillips Hue account and control it with that app.
07-25-2022 11:14 AM
Exactly what happened to me
07-26-2022 12:40 PM
Hey folks,
We appreciate your patience. Could you fill out this form so that our team can check this further? Let us know once you're done.
Best,
Alex
07-26-2022 02:45 PM
I filled it out. What will happen now?
07-27-2022 09:07 AM
Hey folks,
We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.
Thanks,
Alex