07-09-2022 10:53 AM
Hi all! May I check for those who are using TT Lock app and have linked up to google home app, I had an issue when my door locks in my google home app shows offline Yesterday so I try to delink and relink again but unfortunately I could not relink again. It shows “something went wrong, pls try again later” This is under ScienerSmart when linking to google home. Note that the user name and password for signing in to ScienerSmart is correct when delinking. Anyone facing the same issues? Could it be the ScienerSmart Server issues or? Previously I could link it with no issues.
Any advise is much appreciated . Thanks!
07-12-2022 05:50 PM
I am having the same issue. I have relinked my hub and still nothing. Any help would be useful
07-12-2022 06:20 PM
Not too sure if it’s true, I have checked with my locks supplier locally on this issue and they informed me that the interface between TTLock and google Home is having issues. This is the first time they encounter as well.
07-13-2022 08:41 AM
This is so weird. I was able to configure the skill on Alexa by as soon as I try to configure it on my google home it keeps giving me the error 😞 guess I'll have to convert my home automation to Alexa
07-19-2022 11:07 AM
Hey folks,
Thanks for visiting the Community. I know how it feels when something isn’t working the way it should, let’s get this sorted out.
A few questions: were there any recent changes to your network or set up? Also, are your ScienerSmart devices still working on its native app?
Give these steps a try:
Let me know how it goes.
Thanks,
Alex
07-23-2022 10:12 AM
Hey everyone,
Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread, and the community will be happy to lend a hand.
Best,
Alex
07-23-2022 01:12 PM
Hello the service seems to be restored without fallowing the support steps
Thanks for your time 🙂
07-23-2022 01:34 PM
Hey Mike-gd,
That's great to hear! We appreciate your time in updating us about what's happening with your device. Let us know if you have other questions or concerns.
Cheers,
Alex
07-26-2022 01:43 PM
Hey folks,
As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
Kind regards,
Alex