Phillips hue bulb google home

[thomoj98]

I've recently purchased two sets of Phillips hue lightbulbs.

They both appear in the Google home app as 'set up 1 bulb' and then shows the Phillips hue bulb, however when trying to connect it then displays 'something went wrong'.

After this it will no longer even find the bulb despite power cycling and factory resetting the device.

To be clear I am not using a hue bridge, however the simple light bulb should work without.

I also have a Google nest display in the same room, and the home app I am using is on my pixel 6.

Researching this, it seems a common issue, however only solutions I have found reference getting the hue bridge.

Seems like google/Phillips connectivity is really lacking here, and the devices do not do what is advertised and the functionality is fairly broken.

It should be an easy 'seemless' setup as advertised.

Thanks in advance for any help.

[Juni]

Hi thomoj98,

Thanks for posting here in the Google Nest Community.

I know how it feels when something isn’t working as it should, so let’s get this resolved. Is your Philips Hue Bluetooth-enabled light? If so, try the troubleshooting steps below.

• The signal between your device and your speaker or display might not be strong enough. To increase the signal strength, move the device and speaker or display closer to each other. They should be no more than 15 feet apart.
• You might not be a member of the home that the device was set up in. Ask the person who created the home to add you as a member.
• Other devices near your speaker or smart display or Philips Hue smart devices might cause interference. If you have a nearby Wi-Fi router, cordless phone, microwave, or Bluetooth speaker, move it further away if you can.
• You might have too many Philips Hue smart devices. You can add up to 6 devices.

You can check this helpful article too. Set up and control Philips Hue Bluetooth®-enabled devices

Let me know how it goes.

Thanks

Juni

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

Juni

[Juni]

Hi thomoj98,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Juni