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Chromecast not connecting

Joe16
Community Member
  • Hello, so I've been trying to connect to my chromecast it's stuck on the set me up screen and shows (some questions, please restart!) I tried to connect to it from the app and find it on my screencast on my phone and it can't be found, also i tried to reboot it till it shows orange then white but it's simply stuck on blue and didn't change after many minutes , can anyone help me Please and thanks
3 REPLIES 3

Juni
Community Specialist
Community Specialist

Hi Joe16,

Thanks for posting and for being a step ahead of us.

This is not the experience that we wanted you to have, let me help you out. A few things: which chromecast device? Is this for a new Chromecast setup? You can do a full reset then set it up as a new device. Check the steps below.

Factory reset Chromecast (2nd gen), Chromecast (3rd gen), or Chromecast Ultra:

  1. While the Chromecast is plugged into the TV, hold down the button on the side of the Chromecast. The LED should begin to blink orange. When the LED light turns white, release the button and the Chromecast should then restart.

Factory reset Chromecast with Google TV:

  1. While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED should start to blink yellow.
  2. When the LED light turns solid white, release the button, and the Chromecast should then reset.

Set up Chromecast or Chromecast Ultra

  1. Plug in your Chromecast.
  2. Download the Google Home appon your Chromecast-supported Android device.
  3. Open the Google Home app Google Home app.
  4. Follow the steps.
    • If you don’t find the steps to set up your Chromecast:
      1. At the top left of the Google Home app home screen, tap Add Set up device New device.
      2. Follow the remaining steps.
  5. Setup is successful. You're all done!

Below are the helpful articles that you can also check.

Let me know how it goes.

Thanks

Juni

Juni
Community Specialist
Community Specialist

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Juni

Juni
Community Specialist
Community Specialist

Hi Joe16,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Juni