11-21-2022 09:07 AM
11-26-2022 09:57 AM
Hi Joe16,
Thanks for posting and for being a step ahead of us.
This is not the experience that we wanted you to have, let me help you out. A few things: which chromecast device? Is this for a new Chromecast setup? You can do a full reset then set it up as a new device. Check the steps below.
Factory reset Chromecast (2nd gen), Chromecast (3rd gen), or Chromecast Ultra:
Factory reset Chromecast with Google TV:
Set up Chromecast or Chromecast Ultra
Below are the helpful articles that you can also check.
Let me know how it goes.
Thanks
Juni
11-29-2022 10:21 AM
Hi there,
It's me again. I want to make sure you're all good — how did the steps go?
Regards,
Juni
11-30-2022 10:31 AM
Hi Joe16,
We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
Best,
Juni