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Philps Hue with bridge does not link with Google Home anymore

JanSchreurs
Community Member

Up to two days ago my Philips Hue system (Bridge v2 en 33 devices) worked without any problems with google home (which is supported by Google Mesh wifi, direct LAN connection with bridge, one mini Nest and one Nest display) on Apple as well as Samsung installed Google Home app.  

That stopped, while the Philips Hue app has no problems controlling the Hue devices). I checked connections. Everything is connected to same network same Google User ID.

Based on advise I read elsewhere on this forum unlinked Philips Hue from Google Home. Subsequently I could not re-link it anymore. When trying to do that from Google Home (set up a device, works with Google, add new "Philips Hue" it takes me to account.meethue.com  and asks to grant permission, which I confirm (the bridge is known as one can check in my Phlips Hue System and is connected). When I grant permission it shows briefly at bottom of screen that Hue is linked. It subsequently takes a bit of time before another message briefly pops up at bottom of screen that "Something went wrong. Please try again".  When I check account.meethue.com I can see  that the Bridge is connected, that under the heading of 'All application' it list two new applictiosn that can access Hue, which are "hue-hc-actions-on-google" with status "connected to Philips Hue" and "actions on google" with status "Connected to cloud". Each time I try to relink there results in two of these applications added to account.meethue.com. De devices I am using are also listed under the applications and so is the hue app,  

I have tried many things (many from this forum) to resolve this problem, including a factory reset of the bridge (with 33 devices a lot of work), removing the applications in account.meethue.com, resetting my Google devices. Nothing works. Same problem on IOS (ipads) and Android (Samsung phone) devices. 

So I seem to connect, but the last bit of linkage fails. What is going wrong and how can I solve this? There is a danger of getting lost on the Google side pointing to Hue having the problem and the other way around. 

So yes I can still use the Hue app to control the Hue devices, but cant control them anymore from Google Home. Who has good suggestions? Network thing? 

 

1 Recommended Answer

JanSchreurs
Community Member

I just resolved the problem myself. I have a google mesh router wifi system in the home as well as a separate internet modem with a separate wifi. The Hue bridge is directly connected to that modem. So for linking Philips Hue with Google Home I switched temporarily to the wifi of that modem for the IOS (ipad) on which I have Google Home app. That allowed me to link Philips Hue to Google Home and to set up all of the devices in the Home. Subsequently I switched to the much wider Google Mesh wifi on the IOS device and checked whether all of Google home works. Everything works fine and on the Google nest speakers and Google Nest hubs that are connected to the Google Mesh Wifi.

 

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4 REPLIES 4

Please  only real replies to the question. The link looks like a pure commercial one. I reported therefore your reply as inappropriate. 

JanSchreurs
Community Member

I just resolved the problem myself. I have a google mesh router wifi system in the home as well as a separate internet modem with a separate wifi. The Hue bridge is directly connected to that modem. So for linking Philips Hue with Google Home I switched temporarily to the wifi of that modem for the IOS (ipad) on which I have Google Home app. That allowed me to link Philips Hue to Google Home and to set up all of the devices in the Home. Subsequently I switched to the much wider Google Mesh wifi on the IOS device and checked whether all of Google home works. Everything works fine and on the Google nest speakers and Google Nest hubs that are connected to the Google Mesh Wifi.

 

Azarco
Community Specialist
Community Specialist

Hey JanSchreurs,


Thanks for updating the Community forum of your resolution — it's a big help! If you have any updates or just a discussion topic, feel free to start a new thread in the community. 

Thanks,
Alex

Muddi
Community Specialist
Community Specialist

Hey JanSchreurs,

 

We haven’t heard back, so I’ll be locking the thread in 24 hours. Thanks for posting! 
 

Cheers,

Muddi