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Problem with Google home and Google tv

Buhonero55
Community Member

I have a problem, I recently was working with my Google home and Google assistent installed on my phone so I cab to turn on and off the Xiaomi with Google TV built in, using just the "hey Google" command from my home

The thing is... It used to work by opening apps like prime video or YouTube, but now, the assistent says it's done but the TV wont open the app, I have tried everything, I uninstalled the apps, do the reset on the tv and nothing works, it used to work fine but now it doesn't. 

The TV is connected to the modem by cable and the phone by wifi same modem please help

1 REPLY 1

DeboraJ
Community Specialist
Community Specialist

Hi @Buhonero55,

 

Thanks for reaching out to the community! I understand you're having issues with your Google TV and Google Assistant. It sounds like the Assistant is not able to turn your TV on and off when you use commands from your phone. I appreciate you taking the time to perform some troubleshooting steps, and I'd be glad to share some information with you.

For the issue with your Xiaomi with Google TV, I'll need to direct you to our Google TV Help Center. I'm confident they can provide you with a great experience and the best resolution for your issue!

I hope this information helps.

 

Best regards,

Debora