Remove previous owner account

[SnowyClare]

Hi, 

the old owner left the nest learning thermostat and their account still connected. How can I remove theirs and add mine? 

Snowy

[IDO]

I just had the same issue go to settings...select account connection and Reset. Then you can reconnect to your network. Hope this helps

[EmersonB]

Hi everyone,

@SnowyClare, thanks for reaching out here in the Community. Just go to the Settings of your Nest Thermostat and look for Reset> All Settings. Just a reminder, all of your configuration will get reset. Make sure you know your heating and cooling system settings in the settings. In case you don't, you may go to Settings> Equipment.

Let us know your update here.

I appreciate the help, IDO.

Best,

Emerson

[SnowyClare]

Thank you! I finally asked the previous owner to remove his account as I really scared I forgot anything about the input. All set now! Appreciate for all your help. 
Snowy

[Jenelyn_O]

Hi folks,

@SnowyClare, thanks for letting us know. I'm glad to hear that everything is fine now. Please feel free to let us know if you still have questions or concerns by creating a new thread. 

I appreciate the input, and Emerson.

Cheers,

Jenelyn

[Alicia4]

Hey, 

I need help no the previous account in the old owner, but I don’t know who the old owner is to take it off the account.

[Lance_L]

Hey everyone,

@Alicia4, thanks for joining the discussion. I’m sorry to hear that you’re having the same issue. Have you had a chance to try to factory reset the Nest thermostat as suggested by Emerson above? If yes, how was it?

Let me know if you have any questions.

I appreciate your help, Emerson and Jenelyn.

Best,

Lance