cancel
Showing results for 
Search instead for 
Did you mean: 

Remove "offline" ghost chromecasts from home

SethDRobertson
Community Member

Hi Everyone, I have been messing with this for quite a while and can't seem to find an answer.  I am attempting to remove these three chromecast devices (see image) from my google home app, but when I go on the devices page and select "unlink device" I get an error (see second image) about wifi connectivity.  I don't have these devices anymore so help would be appreciated.IMG_2486.PNGIMG_2485.jpg

6 REPLIES 6

David_K
Platinum Product Expert
Platinum Product Expert

Try these steps:

  • Open the Google Home app.
  • Tap Settings.
  • Tap the arrow next to Devices, groups and rooms.
  • Tap the room the device was assigned to.
  • Tap the device.
  • Tap Remove device.

RayG63
Community Member

There is no Devices, Groups and Rooms option after I tap Settings. When I find a device through the Devices button, and tap the device, there is no Remove Device option. I have just updated Home, so is up to date.

That would be helpful if it were in any of the rooms.  The ghost devices in question aren't assigned to any room.

David_K
Platinum Product Expert
Platinum Product Expert

So you don't see this?

David_K_0-1692441844563.png

 

David_K
Platinum Product Expert
Platinum Product Expert

Okay, let's check another thing.

If you tap Settings, then Works with Google. Do you see a section at the top with brands underneath "Linked"?

SethDRobertson
Community Member

Yes but none of them are associated with the devices listed as ghost.  I have a feeling this is an internal glitch with the Home service