Replaced internet router not carmeras arent working wont let me scan QR code

[Carol14]

Ok router went they replaced with new one .Renamed Home I tried to use old Google home app wouldn't work .Down loaded new google home now it won't let me scan QR code it asking for pairing code.  Please help

FYI.  I still have the old home app everything is loaded in there home name just needs changed and new router put in .  Was trying to fine out if that could be done?

[maedacortez]

Hi Carol14,

Thanks for reaching out. I understand that you changed your Wi-Fi provider and you need to add your cameras in the Google Home app. I am happy to assist you!

Before continuing, please let me know what type of Google Nest cameras you have. This will help me to send you the correct steps to re-add your Google Nest camera.

I will be awaiting your response.

Regards,

Manuel

[Lucyames]

When you replace your internet router, connected devices like security cameras often stop working because their network settings are still tied to the old Wi-Fi details. If your cameras won’t connect and won’t let you scan a QR code, it usually means they need to be reset and reconfigured on the new network. Start by performing a factory reset on the cameras, then use the app to add them back using the updated Wi-Fi name and password. This should restore TCB Scans  connectivity and allow you to scan the QR code again if required.