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Replaced internet router not carmeras arent working wont let me scan QR code

Carol14
Community Member

Ok router went they replaced with new one .Renamed Home I tried to use old Google home app wouldn't work .Down loaded new google home now it won't let me scan QR code it asking for pairing code.  Please help

FYI.  I still have the old home app everything is loaded in there home name just needs changed and new router put in .  Was trying to fine out if that could be done?

1 REPLY 1

maedacortez
Community Specialist
Community Specialist

Hi Carol14,

 

Thanks for reaching out. I understand that you changed your Wi-Fi provider and you need to add your cameras in the Google Home app. I am happy to assist you!

Before continuing, please let me know what type of Google Nest cameras you have. This will help me to send you the correct steps to re-add your Google Nest camera.

I will be awaiting your response.

 

Regards,

Manuel