Retrieve old camera footage after Grandma passing

[Christine12]

Our Grandma passed away two weeks ago and was wondering if we can retrieve any old camera footage within the last two months? (End Jan - Mid Feb). We would love to be able to save footage when she was last mobile in her home which we now didn’t know would be the last time. 

[MplsCustomer · Accepted solution]

@Christine12 

The video footage you can access on your grandma's account depends on what Nest Aware subscription she had.

https://support.google.com/googlenest/answer/9681538

[Christine12]

Hi. Thanks for replying. We don’t know what Nest Aware Subscription we have. Was just hoping there was a backlog that Google still has / holds on for a little longer for us to retrieve these videos.