12-14-2022 07:18 AM
Hi. Why my ring chime make Motion detection sound alert if no one and nothing is there. I have this problem for 2 days. Thank you
12-14-2022 09:28 AM
What do you mean by "ring chime"? Which camera is sending a false motion alert? How often does this happen?
12-14-2022 10:22 AM
I mean that I have ring doorbell and chime inside the house as well. So past two days it’s give me a constantly motion detection sounds when no one or nothing is around my entry door. it’s really bothering me. Usually it making sound when someone actually coming to your door or passing by
12-14-2022 10:40 AM
I'm guessing you actually have either the Google Nest Hello Doorbell, the Google Nest Doorbell (Battery), or the 2nd Gen Google Nest Doorbell, and not a Ring Doorbell, or you would not be posting here in the Google Nest Community forum.
Motion alerts depend on how you've configured your activity zones. You can restrict alerts to events that happen in certain zones in front of your camera. If you don't, the camera can pick up motion from anywhere in the camera's view, like out in the street from passing cars or pedestrians. The settings vary by the specific doorbell. We have Nest Hellos, so I can only speak to those. On our front door Nest Hello Doorbell, I have alerts turned off for the zones that cover the sidewalk and the street, or we'd get alerts all the time. But we can still find the events in the doorbell's history.
Sometimes rain or snow can also trigger motion events.
If none of this explains what's going on with your camera, maybe something wrong is going in with your doorbell. How old is it?
12-17-2022 07:32 PM
Hi folks,
I’m sorry for the trouble here. Let’s sort this out — a few questions: were there any changes to your Wi-Fi network? What’s the make and model of your phone? Do you have a Nest Aware subscription? Also, have you created Activity Zones for the camera in question? Are Alerts enabled for the Activity Zones?
There are a few things that can trigger unwanted alerts or false positives, here are common triggers to name a few:
I appreciate the help, MplsCustomer.
Thanks,
JT
12-20-2022 07:38 PM
Hey TetianaG,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
Regards,
JT
12-21-2022 09:35 PM
Hi there,
Just checking in to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.
Best,
JT