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Roku stream stick is OFFLINE.?

Community Member

I have a roku device connected to my google, it worked for a day, and a few weeks ago it says OFFLINE, and when I try to add it to a home it says “request failed “ or something along the lines, 

if anyone knows what to do let me know!, that would be helpful


thanks in advance 




Community Specialist
Community Specialist

Hi Milo22,


Thanks for posting here in the Google Nest Community.

I know how it feels when something isn’t working as it should, let’s get this resolved: A few things: were there any recent changes made before the issue started? When you try to control Roku using voice command from your Nest speaker, what response are you getting? 

You can try to unlink and relink your Roku then try it again. Check the steps below. 


Disconnect devices from the Google Home app

Note: You cannot unlink individual devices. When you remove one device through these steps, it removes all devices by that service.

When you unlink a device from a home:

  • It disconnects the device for all members of the home.
  • It unlinks the device from your Google Account.
  1. Make sure your devices are powered on.
  2. Open the Google Home app .
  3. Touch and hold your device's tile.
  4. Tap SettingsSettings icon and then unlink your linked service and then tap Unlink.


Keep me posted.




Community Specialist
Community Specialist

Hi folks,


Thanks again for helping here, @Juni. @Milo22, I hope you've got the answer you're looking for. If you're still in need of any assistance, feel free to let us know.




Community Specialist
Community Specialist

Hey there,


We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.