11-27-2022 06:16 AM
Hi,
I just setup a brand new Google SONY TV with embedded chromecast and I always have the same problem in my google account when I tap on my TV device to finish the setup :”PROBLEM TO CONNECTING TO CLOUD”. I redo and reset the TV 2 times and I still get the same problem. All on my other devices is working perfectly. The TV is connected to my network with an ethernet cable and my IPHONE 14 obviously on WIFI on the same network.
Thanks for your help.
12-01-2022 05:42 PM
Just wanted to chime in and let you know many people, including myself, have the same issue. There is no fix for now. Google is aware but I don’t believe they’ve identified the source of the problem
12-02-2022 05:24 AM
Ok. Even if I call SONY, no solutions so far?
02-25-2023 01:31 PM
I have been trying.Google says Sony problem and Sony says its a Google problem.
12-02-2022 05:23 AM
Ok. So even if I call Siny, we still have the problem?
02-25-2023 01:36 PM
Hello, new info! I made a lot of trouble shooting with Sony and now they bring the problem to Tokyo and they are talking with APPLE AND GOOGLE to solve this issue. It’s complicatd they said but they are working on it. They really want to resolve this. It’s gonna take some weeks to obtain a solution I think.
I will keep the blog post.
12-02-2022 05:30 AM
Nothing so far. There are some reports of other TV brands experiencing the same issue, although Sony seems to be a common denominator
12-14-2022 11:43 AM
Hi folks,
Thanks for posting here in the Google Nest Community and sorry for the late response.
I know how it feels when something isn’t working as it should, let's check what's going on. Have you both tried using another network to further isolate the issue? If not, could the both of you try it and let’s observe if this will make any difference.
Keep me posted.
Regards,
Juni
12-14-2022 01:42 PM
Hi John, the problem replicates across multiple networks, four iPhones in my household, using any one of four Google accounts in our family. I also have two Sony Bravia TVs (that are older) that don’t experience the problem. Further, the problem doesn’t exist if I use the Google Home app on my Chromebook. So the commonalities are somewhere in the Google Home->Sony Bravia->iPhone realm (not super helpful I know). Thanks, Dave
12-15-2022 06:58 AM
Hi there,
Thanks for the response. Have you tried using an Android phone to see if this will make any difference?
Keep me in the loop.
Thanks,
Juni
12-15-2022 07:00 AM
Hi it worked with a chrome book
12-15-2022 07:25 PM
Hi Juni, I also try just the TV on the Network, still have the problem.
Thanks
01-04-2023 09:29 AM
Hey there DANY007,
I apologize about the late response on this thread; we appreciate your patience! I don't suppose you've tried updating your Sony Bravia's firmware? It may also help to try a factory reset on the TV to clear out any old data that may be affecting connectivity.
Best regards,
Jeran
02-25-2023 01:34 PM
Did this and it did not help for me.
01-04-2023 09:31 AM
I know this question wasn’t directed towards me, but to save others pain, I’ve factory reset everything in the chain—TVs, router, WiFi, iPhone, etc and the issue persists. It appears to be a system-side issue (not sure which system…Google, Apple, Sony)
01-04-2023 02:26 PM
Hey there goodedp72,
No problem at all, thank you for letting us know! Have you been able to reach out to Sony regarding this issue to see if they are aware of any outages? Chromecast built-in is open-source software, so they are free to modify it as they see fit, and that could create some bugs or issues that only Sony would be aware of.
Best regards,
Jeran
01-11-2023 08:01 AM
Hi there,
Buzzing in — do you still need our help? Don't hesitate to reach back if you do.
Thanks,
Juni
02-25-2023 01:58 PM
Can you help me with my Bravia?
02-25-2023 01:36 PM
I have and they said there is nothing they can do
02-25-2023 01:35 PM
Exactly what good said.
01-11-2023 08:05 AM
Hi! yes, because it still not working 😞
01-12-2023 03:03 PM
Hi DANY007,
Thanks for the response. Did you contacted Sony support about this? If so, what's their feedback about it?
Looking forward to your response.
Thanks,
Juni
01-19-2023 08:23 AM - edited 01-20-2023 06:17 AM
Hi there,
Buzzing in — were you able to contact them? If so, whats their response with regards to your concern? Don't hesitate to reach us by updating this thread.
Regards,
Juni
01-19-2023 07:28 PM
Hi Juni, I contact Sony this week and they sais they are working on that. So I keep you post.
Thanks
01-24-2023 03:58 PM
Hey DANY007,
Thanks for letting us know. We hope they're able to provide the help that you need.
Keep us posted.
Best,
Alex
01-29-2023 02:20 PM
Hello there,
We wanted to follow up and see if you are still in need of any help. We hope Sony support was able to answer your questions.
Thanks,
Alex
01-30-2023 03:08 PM
Hi DANY007,
One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.
Regards,
Alex
01-30-2023 03:36 PM
Just an fyi…there has been no progress and the original problem still persists
02-25-2023 01:59 PM
Mine also.
01-31-2023 05:49 AM
Hi and thank you for follow up, the problem is not solve yet. I have talk to Sony and I need to talk again. So much time wasting.
06-02-2023 11:06 AM
Hello everyone,
Sony and Google solve the issue and it’s working now.
02-02-2023 07:44 AM
Yeah, still not working. Dont lock
02-15-2023 03:11 PM
Hey folks,
We hear you and we understand how important this feature is for you. Our team is still investigating this and still working on this. Rest assured that we'll update this thread once we hear any news from them.
Thanks for bearing with us.
Regards,
Alex
02-25-2023 02:02 PM
Any news yet?This has been on going for me since I bought the tv two years.
06-05-2023 08:38 AM
Hi everyone, Sony call me bac klast week. So they solve this issu and now it's working! No mor "Unable to connect to cloud error message".
Have a good day!
01-23-2024 09:34 AM
i have the same problem cannot connect Sony Bravia to apple tv.