I just setup a brand new Google SONY TV with embedded chromecast and I always have the same problem in my google account when I tap on my TV device to finish the setup :”PROBLEM TO CONNECTING TO CLOUD”. I redo and reset the TV 2 times and I still get the same problem. All on my other devices is working perfectly. The TV is connected to my network with an ethernet cable and my IPHONE 14 obviously on WIFI on the same network.
Thanks for your help.
Thanks for posting here in the Google Nest Community and sorry for the late response.
I know how it feels when something isn’t working as it should, let's check what's going on. Have you both tried using another network to further isolate the issue? If not, could the both of you try it and let’s observe if this will make any difference.
Keep me posted.
Hi John, the problem replicates across multiple networks, four iPhones in my household, using any one of four Google accounts in our family. I also have two Sony Bravia TVs (that are older) that don’t experience the problem. Further, the problem doesn’t exist if I use the Google Home app on my Chromebook. So the commonalities are somewhere in the Google Home->Sony Bravia->iPhone realm (not super helpful I know). Thanks, Dave
Hey there DANY007,
I apologize about the late response on this thread; we appreciate your patience! I don't suppose you've tried updating your Sony Bravia's firmware? It may also help to try a factory reset on the TV to clear out any old data that may be affecting connectivity.
Hey there goodedp72,
No problem at all, thank you for letting us know! Have you been able to reach out to Sony regarding this issue to see if they are aware of any outages? Chromecast built-in is open-source software, so they are free to modify it as they see fit, and that could create some bugs or issues that only Sony would be aware of.