01-14-2023 03:33 PM
I have 17 sensors showing offline on my phone, how do I fix this?
01-27-2023 03:24 PM
Hello pfjones31,
Thanks for reaching out here in the Community. I'm sorry to hear if all of your Nest Protects are showing offline. To know more about this, I'd like to ask if there were any recent changes made to your Wi-Fi network? Were there any recent power outages? (In case you have a wired Nest Protects). What troubleshooting steps have you done so far?
Give these steps a try:
Try performing a safety check.
With the Nest app on your mobile device: If you have at least one 2nd gen Nest Protect in your home, you can run a Safety Checkup with the Nest app.
Try updating the Wi-fi information in the Nest app.
Looking forward to your response.
Regards,
Emerson
01-30-2023 05:04 PM
Hey there,
Checking in — did you get a chance to try the suggested steps provided by Emerson? If so, how did it go? Let us know if there’s anything else.
I appreciate the help, Emerson.
Thanks,
JT
01-31-2023 05:08 PM
Hi there,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Best,
JT