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Sound and Video are terrible since upgrade

Tera
Community Member

My problem is actually with the Home App.. my video cameras won't play the videos and sound.  It sounds like a skipping CD.  It also messes up the sound on my other apps.  I have to force stop the Home app to get my other apps to work after using the Home App, I can't get the video's to play normal on the Home App.  Anyone else having this issue with Android?  Anyone know how to fix?  I uninstalled my app and re-installed.  Still not working.  

3 REPLIES 3

Juni
Community Specialist
Community Specialist

Hi Tera,

 

Thanks for reaching out and for providing detailed information on your issue and the steps that you've done — these are of great help!
 

Are you able to play the video using the Nest app? Have you tried rebooting your phone to refresh  the device? Using another phone might help us further isolate the issue.
 

Looking forward to your response. 

 

Regards,

Juni

Juni
Community Specialist
Community Specialist

Hi there,

 

I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

Azarco
Community Specialist
Community Specialist

Hello Tera,

 

We want to ensure you are good to go, and everything is working properly. Please let us know if you are still having trouble, as we will be locking the thread in 24 hours due to inactivity. 


Best,

Alex