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Setup Nest camra on my cell phone and with same email got a Nest Aware account

dianamae
Community Member

‎08-31-2024 02:53 PM

Setup Nest camera on my cell phone and with same email got a Nest Aware account/subscription on my desktop. When I log into my Nest Aware account on my desktop it says (Add Product). But I've already added the device with the setup on my iphone. I used the same email to setup the Nest Outdoor camera on my iphone, and on my desktop Nest Aware subscription. Why can't I see my camera on my Desktop through my Nest Aware account? It's all on the same Gmail account... why aren't they connected.

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MplsCustomer
Bronze
Bronze

‎08-31-2024 06:08 PM

@dianamae 

When you go to the home.nest.com website on your desktop, are you accessing the exact same Google Nest "home/structure" that you are accessing when you go to the Google Nest app on your phone?  (The name of your Google Nest "home/structure" displays near the top of the screen in each.)  And if you go to the Subscription  Management page (https://store.google.com/subscriptions and click on your Nest Aware subscription, does it show the same Google Nest "home/structure"?

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