Smart Life Devices Appear as Offline in Google Home But Work in Smart Life App

[jp231]

Very similar to issue that was unresolved here: 

https://www.googlenestcommunity.com/t5/Home-Automation/Smart-Life-devices-offline-in-google-home-but...

The Smart Life app works fine, but they show up as "offline" in Google Home App on Android. How to troubleshoot? 

[Grolex]

I'm also having this issue. I've tried "sync my devices", but it doesn't get their statuses. Problem started after changing router for home, but same SSID/password was used. Everything works through the Smart Life app. Have rebooted several times and issue persists.

[Dan_A]

Hi folks,

@jp231, @Grolex, this is not the experience we want you to have; let us help you. A few questions: are there Nest speakers involved? When did your issue begin? Were there any recent changes made? Even though the status is offline, are you able to access the device settings of your smart devices using your Google Home app?

It would help a lot if you could do a sequential reboot first:

1. Unplug the power cord from your router, followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

I also suggest you try the steps provided in the link above and tell us how it goes.

Best,

Dan

[Grolex]

Hi, thanks for following up, I was actually able to fix the issue by flipping the main breaker to the house off and on. We have several smart home devices tied into the Google ecosystem, and I think powering off everything including the router and letting everything come back up and figure itself out was what was needed.

[Alex_S]

Hi there,
 

I’m glad to hear that this has been sorted out and thanks for sharing your resolution in the Community. Let me know if you have other questions and concerns. We're here to help.
 

@ jp231, have you had the chance to try the suggested troubleshooting steps Dan_A has provided? 
 

Regards,
Alex

[LovelyM]

Hey jp231,

We know it has been a while, but we want to ensure that everything is covered on your end. Please inform us if you still need a helping hand.

Sincerely, 
Lovely

[LovelyM]

Hello jp231,

We haven't heard from you in a while, so we'll be locking this thread if there's still no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread here in the Community.

Best, 
Lovely