Speaker Groups and Home App Issues

[MrJinx]

I have several issues with casting audio to Speaker Groups

1. Speaker groups are not available or missing from the Favorites screen in the Home app and in the YouTube Music 'Cast To Audio' list
2. When a speaker group is selected in the Home app, only one speaker in a stereo pair plays. I've powered down the silent speaker. Sometimes that fixes the issue. Sometimes it does not.

3. In the Home app, in the Favorites screen, adding speakers or a stereo pair in the 'Cast' screen causes speakers playing to drop and disconnect. How many speakers can play at one time?

4. In the Home app, while a song is playing, in the Favorites screen, the now playing button is not available. 

[Princesss]

Hi MrJinx,

Thanks for visiting the Community.

We're sorry to hear about your experience with your Google Nest speakers. Before we start trying some steps, could you please list down all your Google Nest speakers that are connected to your Wi-Fi network? Also, what is the distance between each speakers from each other and from the router? Lastly, could you please provide a screenshot of the exact display you're getting from the Home app?

Looking forward to your response.

Best,
Princess

[MrJinx]

you're kidding? i can't believe you'd ask that. how dense are you? don't you read my support tickets? all of the details are there. get a socking clue. geez... a gang of flipping loonies

[Princesss]

Hi MrJinx,

We're sorry about this. Let's work on this hand in hand.

1. Speaker groups are not available or missing from the Favorites screen in the Home app and in the YouTube Music 'Cast To Audio' list - Our team is already working on improvements regarding Public Preview. As our app keeps on improving, rest assured that this will be fixed for the next updates.

2. When a speaker group is selected in the Home app, only one speaker in a stereo pair plays. I've powered down the silent speaker. Sometimes that fixes the issue. Sometimes it does not. - Let's make sure that all the speakers are connected in the same Wi-Fi frequency (2.4 or 5 GHz). Also, as a workaround, let's try moving the speakers closer to each other to see if there would be any changes on its behavior.

3. In the Home app, in the Favorites screen, adding speakers or a stereo pair in the 'Cast' screen causes speakers playing to drop and disconnect. How many speakers can play at one time? - There are no specific number to how many can be included in a speaker group as long as the devices are connected to the same Wi-Fi network and within a good range from each other.

4. In the Home app, while a song is playing, in the Favorites screen, the now playing button is not available. - Does it also show the same after restarting the Home app? Have you already tried rebooting your phone?

Looking forward to your response.

Best,
Princess

[MrJinx]

here's what i discovered. i used the google wifi devices with my speakers. i had too many for the google wifi devices. after i switched to google nest pro, a lot of the connectivity problems went away. there are still a few but not as many. 

thus, there is a speaker limit depending on the wifi device. my advice to your team is to ask how many speakers and what kind of wifi device is being used. a standard wifi or router is not enough to handle more than four speakers esp as a stereo pair. 

[Princesss]

Hi MrJinx,

Thanks for the additional info.

Could you please list down how many Google Nest speakers as well as Google Wifi/Nest pro devices are set up on your end? We'd like to further check what's causing this to happen.

Looking forward to your response.

Best,

Princess

[MrJinx]

i have eight nest, four nest mini, two home mini and three home speakers. two nest pro wifi

[MrJinx]

good morning

my groups are not working this morning. my speakers are dropping. what are you guys doing today? do your job. 

[MrJinx]

today has been the worse day. my speakers keep dropping. what did you guys do? this is ridiculous. when are you incompetents going to do your job? fix this .

[MrJinx]

what are you incompetents doing? my speaker groups are not working? what did you do? what did you break?

[MrJinx]

good morning,

what happened? i gave you a list of my speakers and nothing. what kind of customer service is this? 

[MrJinx]

good morning

i havent heard from anyone in four days. I'm still having issues with my speak groups dropping. what are you guys doing to fix this problem?

[MrJinx]

good morning,

where are the answers? i've upgraded my wifi to google nest pro. after a few days of better performance, the speakers are not working properly. what's the deal?

[MrJinx]

good morning,

speaker groups still not working properly. 

i discovered there's a limit to the number of speakers that can connect per Home stream. 

also, there are several problems with the Home UI including creating stereo pairs. 

[MrJinx]

while using the Home app, when you add a speaker group, the home app crashes. 

[Princesss]

Hi MrJinx,

We're sorry for the late response. I appreciate all the details you've shared and would like to get some info. What's the make and model of your phone where the Home app is installed? What's its Android or iOS version?

Lastly, can you please provide the cast firmware version of your Google Nest speakers?

To check which firmware version you're on, follow these steps:

1. Open the Google Home app .
2. Touch and hold your device's tile.
3. Tap Settings Device information.
4. Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Looking forward to your response.

Best,

Princess

[MrJinx]

good morning

all of my speakers are on

cast firmware - 1.56.324896

my phone is a Samsung zFold 3 - Android

[Princesss]

Hi MrJinx,

Thanks for the info. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[MrJinx]

good morning,

i've filled out your form several times. please review those completed forms. 

[Juni]

Hi MrJinx,

Thanks for the response, and I'm sorry for the delay. It seems like you already received assistance from our support team. How is it? Are you still experiencing problems casting music to your speaker group? Let us know if you still need help on the speaker group issue, and we're glad to assist you further.

Regards,

Juni

[LovelyM]

Hello MrJinx,

I want to check if you still need help. Don't hesitate to tell me if you have other questions or concerns. I want to ensure you're all sorted out.

Cheers,
Lovely

[MrJinx]

unfortunately, i still have concerns and no resolutions. nothing has been sorted out. your second level of support is not contacting me. what do I do?

[LovelyM]

Hello MrJinx,

I'm sorry, we haven't received your form filed under this thread. I would appreciate it if you could submit another form using the email address that you used for your Community profile.

Kind regards,
Lovely

[MrJinx]

that's ridiculous. you're a chatbot. an unperson. unplug yourself into sleep mode. 

[LovelyM]

Hi MrJinx,

I'm sorry for the delayed response. There's no form from you showing up in this thread yet. The reason why we're unable to locate your forms might be that you filed them using another email or thread. Please send another one so our specialist team can reach out to you directly via email. 

Best,
Lovely

[MrJinx]

you guys are pathetic and useless. go stick your head in a bucket of socks

[Dan_A]

Hi MrJinx,

We apologize for the inconvenience your having with your Nest devices and its function on the speaker group. Checking in to see if you're still having issues with your speaker group? 

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router, followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

If the issue persists, kindly fill out the form provided above to get you to a higher tier of support, specifically for this thread.

Thanks,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Best regards,

Dan

[MrJinx]

what the **bleep**? you're just **bleep**ing an AI bot. **bleep** you and your artificial intelligence. yes, your device **bleep**ing don't work. **bleep** you mother**bleep**ing google bots .