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Spotify premium not conecting to google home

Zenart
Community Member

Hi

My google home device doesn't recognise my premium spotify account.

 

Screenshot_20220709-160524_Google.jpg

 As the photo shows the premium account is linked but everytime I ask google home to play a specific song it says that function is only available with premium accounts and then suggests a play list for me.

 

I have tried deleted home and spotify apps from phone and starting from scratch. Also a shutdown and restart of both devices. Still encountering the same problem.

 

Any help would be appreciated, thank you.

3 REPLIES 3

Azarco
Community Specialist
Community Specialist

Hey Zenart,

 

Thanks for reaching out — let's figure this out.

 

When did it start happening? Also, is it working when playing on your other devices?

 

Give these steps a try:

 

  • Unlink your Spotify account in your Google Home app.
  • Sign out from your Spotify app and sign back in.
  • Reset your Google Home to its default settings and link your Spotify account.

Looking forward to your response.

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hey Zenart,

 

Did the suggested steps help? Let us know if you still need my help.

 

Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hey Zenart,

 

I haven't heard from you in a while so I'll be locking this thread in 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. 

 

Kind regards,

Alex