Star+ on Chromecast with Google TV

[thomasackermann]

I bought Chromecast with Google TV 4K in the US to watch Star+ in Peru (my country) but the app doesn’t appear. A friend of mine who also lives here, has the exact same product and he found and downloaded Star+ with no problem at all.

[JenniferV]

Hi thomasackermann,

Thanks for reaching out. Chromecast with Google TV isn't officially supported in Peru so other features may not work with it. 

You can try to change the language and location settings in your Google Home app and Google Account to English US and check if that will resolve the issue. However, please take note that this workaround may or may not work. You can also check the settings set to your friend's device and do the same with your Chromecast.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. How's it going? Did the step help?

Regards,

Jennifer

[thomasackermann · Accepted solution]

Hi! I simply created a new account and that worked

[JenniferV]

Hi thomasackermann,

Awesome! Glad to hear that this has been sorted out and thanks for sharing your resolution in the Community! In the meantime, do you still have other questions and concerns?

Regards,

Jennifer

[thomasackermann]

No, all good. Thank you!

[JenniferV]

Hello there,

You're welcome! Since the issue is now resolved and you don't have any more questions and concerns, I'll go ahead and lock this thread. Feel free to create a new one should you need help in the future.

Have a good one!

Cheers,

Jennifer