Trouble setting up wifi mesh

[dwhouse]

I need advice on how to set up 3 wifi mesh pods  via Google Home in a new house and new network. Here's the details: We originally set up Google Home with 3 pods in our previous home (wifi only) with no difficulties. Today, we are in a new house that has two home theatre systems (Roku paired with Control 4) and 3 additional smart TVs controlled by Roku with Sonos (audio). Because of our location we have ethernet (CAT6) in all rooms for reliable internet (works great) but we also have wifi (new network). The wifi signal is poor in several rooms (no reliable cellphone signal) so we want to boost the wifi signal via the 3 Google pods we have. Our current network was set up by a home theatre retailer (don't worry, we steered clear of Best Buy) and is controlled by Roku.

Google Home doesn't recognize our current wifi network so we can't add the pods. When we search for new devices, it does not recognize any of the pods, only the Roku-managed devices. We have the option to "unlink" from Roku. Must we do this first? We don't want to change anything on the Roku network. At this point, we only want to set up the wifi pods via Google Home. That's it. 

I have searched Google's online help sections and have not seen anything that explains how to fix this. Any help from experienced users will be greatly appreciated. 

[David_K]

If your Wifi device(s) have previously been set up, you'll need to factory reset them before you'll be able to add them to a new network and set them up in the Google Home app.

[Leadman1085]

Done that a bunch of times. 500 hundred coming in and 30 coming out of pods.

[Dan_A]

Hi Leadman1085,

That certainly isn’t the experience we want you to have, and we apologize for the delay. A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? Which Google/Nest router are we working with? What device are you using to set up your network (iOS or Android)? Do you have the Internet on your modem?
 

Aside from trying the factory reset, you can also do a sequential reboot of your entire network and see if that helps, or please perform a 2-minute power cycle on your entire network to re-establish the connection on your connected devices. Here's how: 
 

1. Disconnect the power from the modem.
2. Disconnect the Ethernet cable and power cord from the parent point.
3. Disconnect the power cord from the child points.
4. Leave everything unplugged for 2 minutes.
5. Connect the power cord to the modem then to your router and points.

Let us know how it goes.

While we're at it, could you answer these series of questions for us to narrow things down? 

• Does the Google Wifi point in question broadcast a setup SSID? You can check by going through your phone’s list of Wi-Fi networks?
• Did you try setting up your Google Wifi point wirelessly or through a wired connection?
• What’s the color of the status lights on the other router and points that were set up successfully?
• How far is the point from the main Google Wifi router?
• Did you get any messages on the Google Home app during setup?
• Do you have any switches on your network?

Best,

Dan

[Leadman1085]

Your customer care is the worst!! My entire house is set up.with google and I've been on hold for over an hour to speak with someone for troubleshooting!!