06-17-2022 02:33 AM
Tuya/Smart Life curtain switch is apparently no longer supported by Google Home. The switches work fine from Tuya or Smart life app, but in Google Home they show as devices without any controls. My old switches stopped working with voice control (Google Home) quite some time ago, but now I added more curtain switches (new version) and that the controls are still not available (voice control works with Open and Close, but no Stop command).
I don't understand why this functionality has been removed (it was working just fine earlier).
I hope that Google will address this issue soon, as this was a function that we use a lot (for curtains, blinds and awnings). In the meantime I will be try to setup scenes/routines that does operate the devices correctly and also works with voice control, but no success yet as Google Home does not recognize the scenes from Tyua/Smart Life well.
Google Team, please address this and if there are any in this community with a nice work around or perhaps even a solution, I would be grateful.
06-21-2022 03:11 PM
Hey SmartLiving,
Thanks for reaching out — let's check this out.
A quick question: what's the exact command you've used and what's the response of your Google Home?
Give these steps a try:
Looking forward to your response.
Best,
Alex
06-21-2022 11:26 PM
Sorry, but I already tried all this. The fact is that they worked fine for a long time but after an update, the controls were disappeared from Google Home. I have found a work-around to use voice commands, so settings and coverage work fine, but it would be "prettier" if the controls would show also in Google Home, so I wouldn't need such work-around (activating a scene in Smart-life from Google Home Assistant).
But thanks for taking the time to reply.
06-22-2022 10:01 AM
Hi SmartLiving,
We appreciate your time and efforts. We're always looking for ways to improve and we'll take it as feedback. We're here if you have other questions and concerns about Google Home or Google Nest devices.
Thanks,
Alex
06-22-2022 02:08 PM
Hi,
I'm located in France. I have exactly the same issue. Voice controls are ok for open and close, but not for stop. Also, before when I was saying "open/close all curtains" it was working fine. Now the Google Nest device is just saying that the device is not configured. Therefore, I checked everything. I even re installed everything (switches, Google home devices, Tuyau smart application and Google Home application). Nothing worked.
06-22-2022 02:45 PM
Hey Supercoco,
That certainly hasn't been easy for you, have you tried the steps above? Also, do you have other smart device other than Tuya devices? If so, are you getting the same response in controlling them?
Best,
Alex
06-22-2022 10:55 PM
Hi Alex,
I did everything except the Sync command.
I'll do that tonight when I'll get back from work. My curtains switches are only from Tuya however I own other smart switches (regular ones with only on/off) from other vendors such as "efamilly cloud" and they work fine.
Best.
06-23-2022 10:19 AM
Hey Supercoco,
Thanks for letting us know. Try resetting your Google Nest speaker as well. We'll be waiting for your update.
Regards,
Alex
06-23-2022 12:20 PM
Hi,
I just did the sync and nothing changed. Then I did an additional reset of my nest hub... Nothing changed.
I tried the voice commands ainsi I notice that the Switch options displayed on the screen has only 2 options (play/triangle and stop/square) whereas it should have 3 option like in Tuya (forward and pause and backward).
Additionally I forgot to tell Yous earlier that the Nest hubs (I have 2 of them + a smart speaker with Google assistant) are all saying that they cannot connect to (Samsung) SmartThings application anymore.
All those events came nearly at the same Time.
Kind regards
06-23-2022 01:37 PM
Hey Supercoco,
Thanks for the update.
Could you please provide us the cast firmware version of your device, the make and brand of your devices and software version as well. Also, try contacting Tuya or SmartThings support for additional assistance.
Best,
Alex
06-23-2022 03:10 PM
Hi
I have 2 Nest Hub from Google cats FW is 1.60.305621 for the first one and 1.56.291758 for the second one.
06-23-2022 03:14 PM
My smart speaker is a Belkin G1S0001
06-23-2022 05:32 PM
Hey Supercoco,
Thanks for the information. Have you tried contacting Tuya support? Just to check if there's some changes on their integration to smart speakers like Google Home.
Best,
Alex
06-23-2022 10:45 PM
Hi, I'm having the same problems. Voice commands over Smart Life curtain switches using Google Assistant causes the response that the device is not configured. Of course they are there. My devices are made by LoraTap, integrated in Tuya IoT.
Those causes problems in Home Assistant too because they don not work directly using Tuya Integration because of device class "qt", and I make them work using LocalTuys integration.
I lost Google Home control over them maybe two weeks ago.
Regards!
06-27-2022 10:13 AM
Hi,
I tried Tuya support but non feedback from them.
Best
06-27-2022 10:39 AM
06-27-2022 11:21 AM
Hi
Yes I used exactly this page/form.
Additionally I'd like toi inform you that about 3 days ago my Google Nest hubs are not able to control my Sony Android TV anymore.
When I say (natively in french) "ok Google Switch on the TV" I get the answer (in french) "excuse me but I don't know what device 'the TV' you want to switch on".
This is weird because I perfectly see my TV in the Google home app on my smartphone. If I manually Switch on my TV, I immediately see ira status changing in the app. I can even control the speaker.
Honnestly I investied a lot of Money in Google echosystem but it getting worst and worst everyday. So disapointing... 😞
06-27-2022 11:24 AM
Should I add that I also that I owned the Pixel 5 and nos I own the Pixel 6 ?
Really, I tristes Google but...
06-27-2022 03:12 PM
Hey Supercoco,
We're sorry for the trouble this has caused you, could you please provide us the following information:
Regards,
Alex
06-29-2022 01:39 PM
Hi Alex,
I already provided the cast version before but here they are again : I have 2 Nest Hub from Google cast FW are 1.60.305621 for the first one and 1.56.291758 for the second one.
The issue we have is with curtains smart switches (nothing to do with smart lights...). I own 5 of them. I'm facing the same issue with all of them. manufacturer is Zemismart. Firmware is V1.0.7.
Router is a Xiaomi AX1800. Fyi, I also
tested with the router provided by my ISP ans the issue is the same. All my devices are connected in 2.4Ghz.
My TV is a Sony Bravia 4K UR3 build BRAVIA_UR3_EU-user 9 PTT1.190515.001.S105 650761 release-keys
Core version is 4.9.125
Lastest security update: 1st of July 2021
I will fill in the form in a minute
Eric
06-29-2022 02:14 PM
Hi Supercoco,
Thanks for the additional information. Keep us in the loop once you fill out the form.
Best,
Alex
06-29-2022 05:15 PM
Hey Supercoco,
We received your form — thanks for filling it out. I'll reach out to you via email to further assist you. Let's continue our conversation there.
Thanks,
Alex
06-29-2022 11:47 PM
Just for the other users information, After filling in the form, Alex just advised to deal with Tuya. Still no clue about what is going on with my Bravia Android TV.
06-24-2022 02:26 AM
Check out my work around on https://www.facebook.com/groups/smarthomeeurope
06-24-2022 11:01 AM
Hey folks,
SmartLiving Thanks for that, hoping that helps other users.
Ifilgud Have you tried the steps and workaround provided by SmartLiving? Also, since it's an integration between Tuya Smart life, try coordinating with them since the number of actions that Tuya devices support using the Google Assistant is controlled by Tuya.
Regards,
Alex
06-24-2022 11:36 AM
I cannot Access this private group
06-24-2022 01:09 PM
Same, I sent the request but no answer yet.
I tried to unlink Smart Life account but same result. I guess its something they have changed in their side and Google might need to update their part.
06-24-2022 01:30 PM
Hi Ifilgud,
We appreciate your patience. Let us know once you had the chance to contact Tuya Smart life support.
Best,
Alex
06-28-2022 06:08 AM - edited 06-28-2022 06:10 AM
I've discovered that I can control the curtains but saying incorrect verbs. I'm spanish so the proper actions for blind motors have always been "Sube", "Baja", "Abre" or "Cierra", meaning Raise, Lower, Open or Close. Using those verbs the assistant says that it does not recognize de device, but saying "Enciende" or "Apaga", meaning Turn on/off, it works. Turn on means Open and Turn off means Close.
Something similar happens with the television, a Bravia Android TV. If I say "shutdown living room tv" in spanish it says that I must identify the device, but if i say the TV model (KD-49XF9005) it works, and as you can imagine, its quite slow and ridiculous to say the tv model (which is the name in Google Home) 😄
I can rename the device, but the problem is that something has changed in the Assistant because it no longer understand verbs that understood previously and it does not deduct device name based on location like it did before.
Regards
06-28-2022 09:55 AM
Hey Ifilgud,
Thanks for letting us know and we appreciate your time and effort for this. We're always looking for ways to improve and we'll take it as feedback.
Best,
Alex
06-29-2022 07:29 AM
Hi Azarco,
It IS not only a feedback but a formal request for a fix. At least for the Android TV issue, Google needs to fix it.
For both issues (Android TV &curtains switches) you need to realise that the level of service you delivrer is decreasing.
Please revert back with a long terme solution.
Thank you
06-29-2022 12:34 PM
Hey Supercoco,
We understand. Please provide us the information that I asked above and don't forget to fill out the form. Let us know once done.
Best,
Alex
06-30-2022 01:55 PM
Hi Alex,
Any news for our Android TV issue ? I really think that all these issues (Android TV and smart curtains switches) that happened at the same time are not just coïncidence as, in both cases, thé voice commands are misunderstood even Iron the user side.
Please revert back.
Best regards.
07-01-2022 01:08 AM
Same exact problem here. My Tuya blinds suddenly stopped working on Google Home — it just responds "this device hasn't been set up yet" over and over again. Reconnected the account multiple times. Huge inconvenience.
07-01-2022 01:10 AM
Try what I discovered. Use different verbs, use them like light bulbs or sockets, saying Turn On or Off. It works for me
07-01-2022 01:13 AM
Thank you! That does actually work, but my setup relies on commands like "open the blinds to 20%" to let some light in in the morning, so it's still a big regression of functionality.
07-01-2022 01:14 AM - edited 07-01-2022 01:15 AM
Ah, true, that is a problem yes. Mine does not support percentages so for me it's not a problem. To open to % I use Home Assistant, which calibrates them by time
07-01-2022 02:27 AM
Right, in my case, Tuya itself is supposed to do the time-based calibration. I'm probably going to do a workaround where I program my good morning routine in Home Assistant instead and just trigger it from the Google Home, rather than interacting with the blinds directly via Assistant. Such a shame that perfectly good functionality that people have been relying on for many months just suddenly breaks like this…
07-01-2022 02:24 AM
I've tried that but the fact that the "pause" fonction does not seem to be supported anymore is really annoying cause my setup includes that command.
07-01-2022 02:32 AM - edited 07-01-2022 02:32 AM
Its just a temporary and partial solution, that at least lets you open or close the blinds by voice, but Google should fix it yes