08-16-2022 04:13 AM
Good morning. I have a multiple socket 3 socket + usb. Detection is successful and the device works fine, but google home only detects USB sockets. Does not find and display 3 remaining electrical sockets. Alexa works fine but google doesn't. All this happens recently because everything worked until 1 month ago. It may have been some update. I have already paired the device many times but same result. Please help me. Thank you
08-21-2022 01:59 PM
We're sorry to hear that you're having problems controlling your electrical sockets — let me help you out.
A quick question: were there any recent changes or updates on your network, set up or apps?
Let us know how it goes.
08-24-2022 02:02 PM
Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread, and the community will be happy to lend a hand.
08-25-2022 03:23 AM
thanks but i have 20 tuya devices and 8 Google.... too many problems for reconnect all
08-25-2022 09:01 AM
Chiming in - we understand that those steps will need a lot of effort, but this will help us further isolate the issue.
08-29-2022 06:28 AM
How are your devices? Are you able to try the suggested steps? Feel free to update this thread, and we're glad to assist you further.
08-29-2022 02:17 PM
We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.