Tuya and 3 sockets electric problem

[sergiovittorio]

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 Good morning. I have a multiple socket 3 socket + usb. Detection is successful and the device works fine, but google home only detects USB sockets. Does not find and display 3 remaining electrical sockets. Alexa works fine but google doesn't. All this happens recently because everything worked until 1 month ago. It may have been some update. I have already paired the device many times but same result. Please help me. Thank you

[Azarco]

Hey sergiovittorio,

We're sorry to hear that you're having problems controlling your electrical sockets — let me help you out.

A quick question: were there any recent changes or updates on your network, set up or apps? 

• Make sure your devices are connected to the same network.
• Try relinking your Tuya account but before linking it back, try removing your Tuya devices from the Tuya app.
• Reboot your Tuya devices, Google Home and router to refresh the connection.
• Uninstall and reinstall your Google Home app. Once done, try saying "OK Google, sync my devices".

Let us know how it goes.

Thanks,

Alex

[Azarco]

Hey sergiovittorio,

Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread, and the community will be happy to lend a hand.

Best,

Alex

[sergiovittorio]

thanks but i have 20 tuya devices and 8 Google.... too many problems for reconnect all

[Muddi]

Hey sergiovittorio,

Chiming in - we understand that those steps will need a lot of effort, but this will help us further isolate the issue.

Cheers,

Muddi

[Muddi]

Hi sergiovittorio,

How are your devices? Are you able to try the suggested steps? Feel free to update this thread, and we're glad to assist you further.

Cheers,

Muddi

[Azarco]

Hey sergiovittorio,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Kind regards,

Alex