cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Two of my Google Nest cams can't reconnect to the wi-fi.

Steve8
Community Member
Hello, I bought 2 wireless Google Nest cams. At first, they connected to my wi-fi. But after a few days, they stopped working because they couldn't connect to the wi-fi. I tried to add them back in Google Home, but the connection always failed at the wi-fi connection process. Everything in the house is connected to the wi-fi with no problems, only the Nest cams can't reconnect.
1 Recommended Answer

Hi,

My problem with the Google Nest cams is solved. I did the following steps :

1. Reset the router

2. Reset the camera

3. Reset the phone

Thank you for your time.

View Recommended Answer in original post

13 REPLIES 13

MplsCustomer
Bronze
Bronze

@Steve8 

If your battery cameras disconnected from Wi-Fi, what told you that? Was the Google Home app saying they were offline? If they were just offline, I don't think you would need to "add" them back in in the Google Home app. Have you tried moving the battery cameras close to your router/modem temporarily to see if the problem is a weak Wi-Fi signal at the cameras' locations? Have you tried plugging them into the charging cord (with the cord feeding towards the FRONT of the camera), in case the problem was caused by depleted batteries?

We have had a Google Nest Camera (Battery) for a year, plugged in with the optional power cable, and it has not lost its Wi-Fi connection or gone offline.  But I've seen various postings in this forum where customers had issues with the battery camera when running on battery power.

The Google Home app said they were offline. I brought the cameras close to the router and they didn't reconnect. I charged their battery and they still won't reconnect. 

aatienza
Community Specialist
Community Specialist

Hey Steve8,

 

I'm sorry for the delay. A few questions: what's the status light of your cameras? What's the exact message are you getting when connecting them to your Wi-Fi network? Are you using a Wi-Fi extender? Also, what's the battery state of your Nest Cam (Battery)?

 

You can check out this link on how to Troubleshoot offline Nest camera or doorbell.

 

I appreciate the help, MplsCustomer.

 

Thanks,

Archie

Steve8
Community Member

Hello Archie,

My status light of my cameras is a pulsing blue when I try to connect it to the Wi-Fi. After a few minutes waiting for my camera to connect to the Wi-Fi, it says "Unable to connect to Wi-Fi". My Wi-Fi app says that my camera is connected to a Wi-Fi extender, even though it won't connect to the the Google Home app. Finally, my battery state seems to be ok, since it's been charging for days. 

Thank you,

Steve.

@Steve8 

You mentioned that your camera is connected to a Wi-Fi extender. Does your Wi-Fi extender use a different network name (SSID) than your other devices? All of the Google Nest devices in a Google Nest "home" have to use the same Wi-Fi network (with the same network name [SSID]), and your phone has to be signed onto the same "home" on the same Wi-Fi network when you set up your cameras.

Hi there,

 

Ah, gotcha. Have you tried the steps shared by MplsCustomer? if so, how did it go? Let me know if you need more help.

 

Thanks for the help, MplsCustomer.

 

Regards,

JT

Hello @MplsCustomer,

My Wi-Fi extender uses the same network.  Recently, I disconnected my Wi-Fi extender so my cameras can connect directly to the router. I put my Google Nest cams and my iphone by the side of router. My Google Home app is still unable to connect the Wi-Fi to the cameras.

 

@Steve8 

I'm stumped.  There seem to be a number of posts in this forum about the newer cameras just dropping offline and customers being unable to get them working again.  It hasn't happened to our 2 newer cameras (yet).

janthadeus
Community Specialist
Community Specialist

Hey there,

 

I appreciate your patience here. No worries, we’ll sort this out —  a few questions: how far are your cameras from the router? Do you have an Android phone or iPhone? What Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)? Also, are there other devices connected to the same Wi-Fi where the cameras are connected to?
 

Here are some troubleshooting steps you can try:
 

  1. Close all the apps running in the background of your phone, reopen the Google Home app then try pairing your cameras again.
  2. Bring your phone closer to the camera within 10 to 12 inches during pairing setup.
  3. Restart your router or modem, unplug it from the power outlet, wait for 1 to 2 minutes then plug it back in.
  4. Factory reset your cameras, when the light pulses blue it means it’s ready to be paired to your Google Home app. Try the pairing setup again.

Let me know how it goes.

 

Best,

JT

Hi,

My problem with the Google Nest cams is solved. I did the following steps :

1. Reset the router

2. Reset the camera

3. Reset the phone

Thank you for your time.

Azarco
Community Specialist
Community Specialist

Hello Steve8,

 

We appreciate you for updating this thread about your resolution — it's a big help. Let us know if you have other questions or concerns otherwise we'll go ahead and lock this thread after 24 hours.

 

Should that happen, feel free to start a new one and the Community would be glad to assist you.

 

Kind regards,
Alex

Hey folks!

 

Awesome, we're glad to hear that it's been sorted out! Give us a shout if you have any other questions.

 

I appreciate the help here, MplsCustomer and Archie.

 

Thanks,

JT

Hello,

I am not sure if there is a misunderstanding, but my Google Nest cam has not reconnected yet.