Unable to access nest cameras on my Home App when I am outdoors and connected to 5G

[Mkazem]

Hello All,

I live in Doha - Qatar, and I started to have this problem lately.

I can access the cameras through the home.google web through my laptop at work (connected to ethernet or wifi) but I cannot access the cameras through my phone's Home App (I have a google pixels 7 pro) unless I am connected to Wifi

When I am connected to 5G here in Doha, I am not able to see the cameras.

My wife is suffering from the same issue, and she has an Iphone.

Your support would be appreciated

[MplsCustomer]

@Mkazem 

I don't know how it works on an Android phone, but on an iPhone you have to have Google Home enabled under Settings | Cellular.  Beyond that, maybe there's something going on in your locale (Doha).

[Mkazem]

It's nothing related to my android phone settings. It's most probably something that has to do with the 5G network operator

[Jeremyg]

Hi @Mkazem!

Thanks for reaching out to the community, and also thank you for your willingness to help @MplsCustomer. I am sorry that you do not have access to your cameras on the Google Home app, but no need to worry; help is here. We appreciate all of your previous troubleshooting efforts. To help me find the best solution, I'll need to ask you a few questions:

• Have you tried logging in in the web browser?
• Does your phone have the latest software version?

In the meantime, let’s try the steps below:

• Quit and restart the Nest app or Google Home app.
• Restart the mobile device or tablet.
• Try a different mobile device or tablet.

I'll be waiting for your response; any additional details you can provide will be helpful.

Best regards,

Jeremy

[Mkazem]

Hello Jeremy,

Thanks for your support.

I went to home.google.com on my browser on the phone and it worked. I can see the cameras now.
But its still not working on the app. I tried restarting the app/the phone did not work.
Yes I have the latest software version.

It seems its an app issue..True?

Best,

[Jeremyg]

Hi @Mkazem!

Thank you for your reply. I'm glad to continue helping you! To help me find the best solution, I'll need to ask you a few questions:

• What Nest camera model do you have? For your reference, you can check out this article on Technical specs for Nest cameras and doorbells.
• How many Nest cameras do you have?
• Do you see any error messages on the app?

I'll be waiting for your response; any additional details you can provide will be helpful.

Best regards,
Jeremy.