Unable to connect to Google mini

[Ps1991]

Google home mini i am unable to set it up as it just gives an error "couldn't communicate to your mini" i am using 5ghz band

[David_K]

Try these steps:

1. Make sure your Google Home or Nest device is within 15 - 20 ft (4 - 6 m) of the Wi-Fi router. If you have a dual band router, try to set up your device on both the 2.4 GHz and 5 GHz bands.
   
   
2. Make sure Wi-Fi, Location Services and Bluetooth are turned ON on your phone or tablet.
   
   
3. Turn OFF mobile/cellular data.
   
   
4. Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.
   
   
5. Reboot your Google Home or Google Nest device.
   
   
6. Make sure you're using the latest version of the Google Home app, by checking your app store for any updates.
   
   
7. Restart the Google Home app.

• Android: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app.
• iPhone/iPad: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app. On older devices with a home button, double-click the Home button, then swipe up on the Google Home app.
• Turn Wi-Fi off and on again on your phone or tablet.
• Reopen the Google Home app.

If none of the steps above help, factory reset the device and then retry setup. Note that this will clear your data from the device and can't be undone. You may also want to try setup using a different phone or tablet if you have one, just to test.

[Ps1991]

Tried everything mentioned, still nothing works.

[David_K]

What brand/model of router do you have? Did you try with the 2.4 GHz band? 

What brand/model of phone are you using? What version of its software are you using?

Are you using the latest version of the Google Home app?

Have you tried using a different phone or tablet as a test?

[Ps1991]

Yes I tried with 2.4ghz, I tried with both models samsung android m30 and huawei Nova 3i android.

Yes it's the latest version for Google home that i m installing from Play Store each time and trying configuring it

[David_K]

In that case, first make sure both Wi-Fi and Bluetooth are turned ON on your phone or tablet, then try these alternative steps:

1. Go to the Wi-Fi settings on your mobile device.
   
   
2. Open the list of available Wi-Fi networks and look for an available network with the name “GoogleHomeXXXX" (where XXXX is a random number).
   
   Note: If you previously set up your device and haven't factory reset it since it lost connection to your Wi-Fi network, look for the name of the device that you assigned to it in the list of available networks on your mobile device.
   
   
3. If you can successfully connect to your speaker or display's Wi-Fi network in your Wi-Fi settings, open the Google Home app and try to set up the device.

[Sayem1154]

I am unable to connect to my Google nest mini 

[Azarco]

Hey Sayem1154,

Have you tried the suggested steps above? If so, try these additional steps:

1. Reboot your Google Nest Mini and router to refresh the connection.
2. Uninstall and reinstall your Google Home app.
3. If you're using an iOS device, make sure Local Network Access is turned on for the Google Home app and Bluetooth is enabled on your phone. 
4. Toggle the Wi-Fi off/on on your set up device. 
5. Use a mobile hotspot to set up your devices (To isolate the issue). 

Looking forward to your response.

Thanks,

Alex

[Azarco]

Hey Sayem1154,

Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread, and the community will be happy to lend a hand.

Regards,
Alex

[Azarco]

Hey folks,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Best,

Alex