02-28-2023 09:16 AM
My nest does not understand the simple command to turn lights on or off... When it did before! Have rebooted.. But the answer is I don't understand!
02-28-2023 09:18 AM
This is NOT happening to us (we don't control lights), but these 4 threads seem related:
https://www.googlenestcommunity.com/t5/Home-Automation/Problem-with-google-assistant/td-p/369938
02-28-2023 11:25 AM - edited 02-28-2023 11:25 AM
Hi @Mjm1946
There is a currently known issue and our Community team is recommending you try later.
Hoping for a quick resolve for you and am hearing some are reporting this is now working for them.
Jill
03-03-2023 12:16 PM
Hello everyone,
Thanks for posting.
@MplsCustomer, @JillG, many thanks for your help here.
We appreciate your report about this issue, @Mjm1946. I believe our team already got this resolved, but I want to confirm that this is already sorted out on your end. Let me know if you're still experiencing any difficulties so I can be of assistance.
Best,
Lovely
03-07-2023 12:10 PM
Hey Mjm1946,
We wanted to follow up and see if you are still in need of any help. Let us know if you are still having any trouble from here, as we would be happy to take a closer look and assist you further.
Regards,
Alex
03-08-2023 01:12 PM
Hi there,
We want to ensure you are good to go, and everything is working properly. Please let us know if you are still having trouble, as we will be locking the thread in 24 hours due to inactivity.
Thanks,
Alex