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Underfloor heating not turning on with nest thermostat

FPellegrino
Community Member

We have just moved into a house where a nest thermostat system is installed. As the previous owners took the actual thermostat with them, we have bought our own. However, we cannot get the underfloor heating to turn on - only the radiators turn on when the thermostat is trying to heat the house. In the weeks where we did not have the thermostat and could only turn the heating on and off manually, both the radiators and underfloor heating worked. Is there a setting we need to adjust on the thermostat?

3 REPLIES 3

Jake
Community Specialist
Community Specialist

Hey there,

 

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. Since we have limited information on HVAC systems on our end, I would recommend having a HVAC pro come out and take a closer look. They would be able to ensure everything is working properly. Please let me know if you have any questions from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in and see if you had any questions from here. Please let me know, as I would be happy to assist, and answer any you may have.

Best regards,
Jake

Jhonleanmel
Community Specialist
Community Specialist

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel