Updated Google Home and can no longer see live video on Nest Doorbell 2nd Generation

[Doyoulikenoodle]

I recent updated my google home app and i can no longer view live video from my Wired Nest Doorbell 2nd Generation. It still detects people and when it is trying to connect before indicating live video is unavailable i can hear audio coming from it.

I have closed the app multiple times, restarted my phone, and removed and readded the doorbell and nothing is working.

Is anyone else having this issue?

[JillG · Accepted solution]

There is currently a partial outage: Welcome | Current system status. | Nest 

That could be the issue you are experiencing. Hoping for a quick resolve.

[Doyoulikenoodle]

That could be the issue, i'll keep an eye on the status page and try again later.

Thanks!

[EmersonB]

Hi everyone,

@Doyoulikenoodle how's it going with your Nest doorbell? Are you still getting the same problem? Let us know if you have additional questions.

@JillG and MplsCustomer I appreciate your response.

Thanks,
Emerson

[EmersonB]

Hello Doyoulikenoodle,

I just wanted to follow up and see if you still need any help? Let us know if you have more questions in mind.

Regards,
Emerson

[EmersonB]

Hi Doyoulikenoodle,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Best,
Emerson

[MplsCustomer]

Today's problems seem to apply to the latest Android version of the Google Home app, and not to iOS users.

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Live-Video-Not-Working-on-all-my-Nest-C...