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Updates on Claims

Community Member

How best do I get an update on a claim I put in?  It has been five days and I have not heard back.  Was hoping for a speedy response as I need the backplate of my doorbell replaced (for some reason you can't buy one) that broke when installing it.  In the meantime I kinda have a whole in my stucco wall with live cables sticking out.


Community Specialist
Community Specialist

Hello bse116,


Thanks for reaching out to the Google Nest Community Forum. I'd be happy to take a look at this for you regarding your claim.

I made a follow-up with the team, so you should receive an email from us within the day. Please keep me posted if you get assistance.




Hi bse116,


I wanted to ensure that everything was covered here. I saw that a replacement has been processed. It looks like we have come to a solution, so I'm going to lock this thread for 24 hours. If you have any other concerns or questions, please feel free to create a new thread.