Updates on Claims

[bse116]

How best do I get an update on a claim I put in?  It has been five days and I have not heard back.  Was hoping for a speedy response as I need the backplate of my doorbell replaced (for some reason you can't buy one) that broke when installing it.  In the meantime I kinda have a whole in my stucco wall with live cables sticking out.

[Markjosephp]

Hello bse116,

Thanks for reaching out to the Google Nest Community Forum. I'd be happy to take a look at this for you regarding your claim.

I made a follow-up with the team, so you should receive an email from us within the day. Please keep me posted if you get assistance.

Best,

Mark

[Markjosephp]

Hi bse116,

I wanted to ensure that everything was covered here. I saw that a replacement has been processed. It looks like we have come to a solution, so I'm going to lock this thread for 24 hours. If you have any other concerns or questions, please feel free to create a new thread.

Regards,

Mark