Thanks for posting here in the Google Nest Community.
This is not the experience that we wanted you to have, let me help you out. A few things: when did your issue begin? Were there any recent changes made before the issue started? Do you have another Nest Hub Max? If so, Are they experiencing the same issue?
You can do a sequential reboot. First, unplug your Nest Hub Max for 30 seconds, then do the same thing to your Wi-Fi router to refresh both devices and your Wi-Fi signal. Force close and reopen your Google Home app too. Then observe if this will make a difference.
Let me know how it goes.