Using Google nest hub max. I see my camera always showing offline.i chk the switch is on.

[Sangee]

Using Google nest hub max. I see my camera always showing offline.i chk the switch behind it is still on and my internet connection also is good. My phone is connected to the Device too. Yet it always shows as offline. 

[Juni]

Hi Sangee,

Thanks for posting here in the Google Nest Community.

This is not the experience that we wanted you to have, let me help you out. A few things: when did your issue begin? Were there any recent changes made before the issue started? Do you have another Nest Hub Max? If so, Are they experiencing the same issue? 

You can do a sequential reboot. First, unplug your Nest Hub Max for 30 seconds, then do the same thing to your Wi-Fi router to refresh both devices and your Wi-Fi signal. Force close and reopen your Google Home app too. Then observe if this will make a difference.

Let me know how it goes.

Regards,

Juni

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Best,

Juni