Voice commands

[Jwa]

Hi 

I’ve set up a Genio device in the app that I can turn off and on through there

it won’t work when I ask my mini to turn on 

I’ve removed the device and re linked it still no luck 

any suggestions 

[GarrettDS]

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? I would suggest deleting the old household and creating a brand new one within the Google Home app. 

I look forward to hearing from you.

Best regards,
​​​​​​​Garrett DS

[GarrettDS]

Hey there,
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS

[Princesss]

Hi everyone,

Thanks for visiting the Google Nest Community.

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

If you have additional questions, feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

Best,
Princess