We cannot cast our tv from Vic it is casting from WA

[Princesss]

Hi Cathy95,

Thanks for posting. 

Could you please tell us what devices are you using? We'd like to know further about your device set up so we can assist you further.

Best,

Princess

[Cathy95]

Hi, we are using chrome cast with Google tv 4k. We have reset to factory settings, dine everything you could possibly imagine. We’d be so grateful if anyone could assist us.

thanks 

[JenniferV]

Hey there,

Thanks for the help here, Princess.

Cathy95, thanks for getting back and for being a step ahead of us. Could you please confirm if you can see the cast icon within the VIC app? If yes, can you see the Chromecast device as an option to cast? You may try to reinstall the affected app and reboot your phone. Using a different device might also help.

Regards,

Jennifer

[JenniferV]

Hi Cathy95,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[Princesss]

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Chromecast and we'd be glad to assist you further.
 

Best,

Princess